From deposits and bonuses to odds and KYC — find clear, detailed answers to the most common 789bat questions all in one place. Solve most issues without ever needing to contact Support.
Knowing these six things before you ask common questions can save you a lot of trouble
You can deposit directly at 789bat using bKash, Nagad, or Rocket. Funds typically appear in your balance within 5–15 minutes, though it may take slightly longer during peak hours at night.
789bat offers a welcome bonus for new members and reload & cashback offers for existing members. All promotions On the bonus page available.
At 789bat, KYC verification is a one-time process. Simply submit your NID and a selfie, and verification is typically completed within 24 hours — after which larger withdrawals become available.
789bat offers three odds formats — Decimal, Fractional, and American. Among Bangladeshi users, Decimal is the most popular and easiest to understand.
Log in to 789bat and you'll find real-time scores, match statistics, and live streams right in the Sports section. A live streaming icon appears on matches where that feature is available.
If you can't find your answer on this page, ask 789bat's live chat team in Bangla — support is available 24/7. You can also reach out by email: support@789bat.my।
The most common questions from 789bat members — all answered in Bangla
789bat supports three odds formats — Decimal, Fractional and American (Moneyline). Most Bangladeshi members prefer the Decimal format as it's the most straightforward.
Decimal Odds For example, odds of 2.50 mean that a ৳100 bet returns ৳250 in total if you win (৳100 stake + ৳150 profit). The calculation is simple: stake × odds = total return.
Fractional Odds For example, 3/2 means you earn ৳3 profit for every ৳2 staked — giving a total return of ৳5.
To change the format,: You'll find the "Odds Format" option at the top of the Sports Betting page or in Settings — you can change it anytime. If you're new, start with Decimal.
All active promotions & offers on 789bat On the bonus page You get both in one place. General offers are visible even without logging in, but you'll need to log in to see offers personalised for you.
On the topic of how updates work — Weekly Offers Resets every Monday. Event-Based Offers (such as during IPL or World Cup season) and may be added on any given day. Daily Cashback Yours every day when you log in. VIP Exclusive Offers Typically released at the start of the month.
Keep 789bat notifications enabled so you never miss a new offer. Tap "Add to Home Screen" in your browser to receive push notifications — special offers often drop ahead of major tournaments.
To complete KYC on 789bat, you essentially need two things: National ID Card (NID) and A selfie photo. In some cases, a screenshot of your payment method may also be requested.
Step-by-step KYC process:
1. Log in → go to Account Settings → navigate to the "Identity Verification" or "KYC" section.
2. Upload clear photos of both the front and back of your NID.
3. Take a selfie while holding your NID (make sure the image is clear and not blurry).
4. Submit — verification is usually completed within 24 hours, or up to 48 hours during busy periods.
Once KYC is complete, you'll receive a notification by email or mobile. Verification only needs to be done once. Without KYC, small withdrawals are still possible, but for larger amounts (generally above ৳5,000) KYC is mandatory.
Yes — once you log in to 789bat, the Sports section shows real-time scores and match statistics. For cricket, runs, wickets, and overs are all updated live. For football, every event — goals, corners, and cards — is reflected instantly.
Live Streaming On that note — if a live stream is available for a specific match, a video icon will appear next to that match. To access this feature, you need to be logged in and have a minimum balance in your account.
When betting on live matches (in-play betting), odds change every few seconds — so make your decisions quickly. Live scores and in-play betting work seamlessly on mobile too.
This happens occasionally and in most cases resolves automatically if you wait 15–30 minutes. However, if it takes longer than 30 minutes, take the following steps:
1. Save your transaction ID — Copy the TrxID from your bKash or Nagad SMS confirmation.
2. Check your 789bat deposit history — Log in and check the status under "Transaction History" or "Deposit History".
3. Contact support — Contact live chat with your transaction ID, amount, and the time of the transaction. Most issues are resolved within 30 minutes.
If a deposit fails, the money is usually returned to your mobile account within 1–3 hours. Avoid sending the same amount twice — retrying a transfer without contacting Support first can make things more complicated.
Claiming the 789bat welcome bonus is straightforward — no special code required, though a few conditions apply.
Steps to claim the welcome bonus:
1. Create a New Account — If you already had an account before, you won't be eligible for this bonus.
2. Before making your first deposit, confirm that the welcome bonus offer is active (check the Promotions page).
3. Meet the minimum deposit amount — usually ৳500 BDT or more.
4. Once the deposit is confirmed, the bonus is added automatically — no extra clicks needed.
Bonus terms & conditions: To withdraw your welcome bonus, you'll need to meet a specified wagering requirement (typically betting the bonus amount ×15 to ×30 times). For full details, On the bonus page and in the Terms & Conditions available.
Yes, 789bat is fully available in Bangla. The menu, bonus descriptions, support chat — everything is accessible in Bangla. In most cases, the default language is set automatically based on your browser's language.
To change the language:
1. Look for a Language icon (a globe icon or "EN/BN") at the top or bottom of the page.
2. Click on it to see the list of available languages — select "বাংলা" or "Bengali".
3. If you're logged in, your language preference is saved to your account — no need to change it again next time.
Changing the language without logging in only applies to that session. There is also a language option in Account Settings on mobile. If Bengali fonts aren't displaying correctly, try updating your browser or switching to Chrome.
The 789bat FAQ page is more than just a list of questions and answers — it's a dedicated space where members in Bangladesh can find real solutions to real problems. The core purpose of this page is to bring together the questions that the support team receives day after day, all in one place.
Many first-time visitors to 789bat find the odds a little confusing. 2.50, 1.80, 3.20 — what do these numbers actually mean? Simply put, decimal odds represent the total return you get for every ৳1 BDT you wager. Odds of 2.50 mean you get ৳2.50 BDT back for every ৳1 BDT staked — so your profit is ৳1.50 BDT. Once you get the hang of it, it becomes second nature.
There's a common misconception about KYC: "Does completing KYC compromise my privacy?" The short answer is no. Under 789bat's privacy policy, KYC information is used solely for identity verification and is never shared with third parties. KYC is a mandatory requirement under international gaming regulations — it's ultimately a measure designed to protect you from fraud.
Deposit issues are among the most common complaints received by 789bat support. In most cases, the problem stems from a network interruption — funds have been deducted but the confirmation hasn't reached the system. There's no need to panic in this situation. As long as you have your transaction ID saved, the support team can resolve it quickly.
A word on the welcome bonus: wagering requirements can sound intimidating, but in practice they're not that difficult to meet. If you play regularly, you'll naturally fulfil the conditions over time. Keep in mind — there's no obligation to use the bonus. If you'd rather skip it, simply choose the "Deposit without bonus" option.
This FAQ page is updated regularly. Whenever new questions are added or any process changes, you'll find the latest information here. If you still can't find an answer, ask us in Bangla via Live Chat — our Support team will assist you right away.
For any questions support@789bat.my— or reach us via live chat in Bangla. To learn more, Terms & Conditions, Privacy Policy and Responsible Gambling View page.
Register for free on 789bat and join over 500,000 Bangladeshi members for a fun and exciting gaming experience.